Invest with clarity.

1. General terms

These Terms & Conditions govern your access to and use of the Barclays platform, including the website, mobile application, and any related services. By signing in or otherwise using the platform, you confirm that you have read, understood, and agreed to be bound by these terms.

If you do not agree with any part of these terms, you should not access or use the platform.

2. Account usage

• You are responsible for maintaining the confidentiality of your account credentials.
• Your account is personal to you and may not be shared, transferred, or sold.
• You agree to provide accurate and current information when registering or updating your account.
• You must notify us promptly if you believe your account has been accessed without your authorisation.

3. User responsibilities

You agree to use the platform only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, the platform by any third party. You must not attempt to gain unauthorised access to any part of the platform, its systems, or its networks.

4. Security responsibilities

• You are responsible for keeping your password and device secure.
• You should use a strong, unique password and change it if you suspect it has been compromised.
• You should review your account activity periodically and report anything unusual.
• We may apply additional verification steps where we consider it appropriate.

5. Investment-related disclaimers

Information presented on the platform is provided for general informational purposes. It does not constitute financial, investment, legal, or tax advice, and it should not be relied upon as a recommendation to buy, sell, or hold any asset.

The value of investments can go down as well as up. Past performance is not an indicator of future results. You should seek independent professional advice where appropriate and consider your own circumstances before making any decision.

6. Platform usage

We aim to keep the platform available and functioning correctly, but we do not guarantee uninterrupted or error-free access. Access may be suspended temporarily for maintenance, updates, or reasons outside our reasonable control.

7. Limitation of liability

To the fullest extent permitted by applicable law, Barclays shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of, or inability to use, the platform. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Changes to these terms

We may update these Terms & Conditions from time to time. Material changes will be reflected on this page with a revised update date. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.

1. Information we collect

We collect information that you provide directly, information generated through your use of the platform, and limited technical information required to operate the service securely.

• Account details such as your phone number and authentication credentials.
• Device and browser information, including approximate location derived from your IP address.
• Session information used to keep you signed in and to protect your account.
• Support correspondence you send to us.

2. Account information

Information associated with your account is used to authenticate you, maintain your session, display your account information, and provide the features you request. We do not sell your personal information.

3. How information is used

• To create and maintain your account.
• To authenticate your identity and protect against unauthorised access.
• To provide, operate, and improve the platform.
• To communicate service-related notices and respond to support requests.
• To comply with applicable legal and regulatory obligations.

4. Data protection

We apply administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, maintain security, and understand how the platform is used. You can control cookies through your browser settings, although disabling certain cookies may affect platform functionality.

6. Third-party services

We may use trusted third-party providers for hosting, infrastructure, analytics, and communications. These providers process information only as necessary to deliver their services to us and are expected to apply appropriate protections.

7. Data retention

We retain personal information for as long as your account remains active or as required to meet legal, regulatory, and operational requirements. When information is no longer required, it is deleted or anonymised.

8. Your rights

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal obligations.
• Object to or restrict certain processing activities.

9. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact our support team using the support link on the sign-in page.

Password protection

• Use a strong password that is unique to this account.
• Avoid reusing passwords across other services.
• Change your password if you believe it may have been exposed.

Suspicious activity

If you notice unexpected account activity, or if you receive messages asking for your credentials, treat them as suspicious. Do not respond to them. Report the situation to our support team as soon as possible.

Support guidance

Official support is available through the contact link on the sign-in page. We will never ask you for your full password.

Purpose of this section

This section is intended to provide general regulatory and compliance information relating to the Barclays platform. Specific disclosures may vary depending on your jurisdiction and the services you use.

Jurisdiction

The availability of certain features may differ by country or region. It is your responsibility to ensure that your use of the platform complies with the laws and regulations that apply to you.

Regulatory disclosures

Jurisdiction-specific regulatory details, including any applicable registrations, authorisations, or supervisory information, are provided through official documentation where required. Please contact support if you need information relevant to your location.

Risk disclosure

Investing involves risk. The value of investments and any income from them may fall as well as rise, and you may get back less than you invested. Nothing on this platform should be interpreted as a guarantee of performance or of capital preservation.

Complaints

If you are unhappy with any aspect of the service, please contact our support team first so that we can attempt to resolve the matter. Where applicable, you may also have the right to refer a complaint to a relevant authority in your jurisdiction.

Contact

For regulatory or compliance enquiries, please use the support link provided on the sign-in page.